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Privacy Policy

Your privacy is important to us at AstroNova. We recognize your need for reasonable control of the personally identifiable information that you share with us. Personally, identifiable information is information that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, username, unique device identifier, or other device identifiers (“UDID”), as well as any other non- public information about you that is associated with or linked to any of the foregoing information. AstroNova uses this information to better understand your needs and provide you with better service. The guidelines we use to protect the information you provide during a visit to one of our web sites are below.

This policy is valid at the time you are visiting our web site. If our information practices change in the future, we will use only data collected from the time of the policy change forward for these new purposes, or we will contact you before we use your data for these new purposes and offer you the ability to opt-out of these new uses. BY ACCESSING OR USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY AND OUR TERMS OF USE. IF YOU DO NOT AGREE TO THE POLICY AND TERMS OF USE, DO NOT USE THE SITE.

astronovaproductid.com, shop.astronovaproductid.com/and associated e-commerce sites are websites owned and operated by AstroNova®.

If you have any questions, or would like to contact us, please send an email to privacy@astronovainc.com or call us at 877-757-7978 (the USA and Canada) or +401-828-4000 outside of the USA and Canada.

The postal address of our headquarters is:

AstroNova Product Identification
An AstroNova, Inc. Division
600 East Greenwich Ave.
West Warwick, RI 02893 USA

E-Commerce

When you make a purchase from our web store, we collect your name, company name, contact information, profile and preference information, credit card information, and information about your current purchase. We store information about your purchase in your purchase history.

Credit card numbers are only used for processing payment and are not used for other purposes. If you do not feel comfortable giving us your payment information online, please use your browser to print the contents of your shopping cart and fax your order to us. You can also contact us to place your order via e-mail at QuickLabel@astronovainc.com, or via telephone at 877-757-7978.

AstroNova Product Identification e-commerce store is registered with an identification authority that enables your browser to confirm that you are communicating with the authentic AstroNova Product Identification e-commerce store. We also secure this site with Secure Sockets Layer (SSL) technology. SSL technology allows us to encrypt all sensitive information transferred between you and our site and render it unreadable to anyone trying to intercept the information.

Web Site Inquiries

When you access and use our website, we collect and receive the following kinds of personal information:

  • Account and profile information: When you create your account, you are required to give us certain information (e.g., your email address and a password). We may ask for additional information from time to time in order to create a more robust user profile. This additional information is optional.
  • Billing information: If you make a purchase, we collect credit card information. This information is securely passed to our payment processing partner and is not stored by us.
  • Communications: When you communicate with us by sending us an email, we will collect and store any information that is contained in your communications with us. When you inquire about our website, we collect the information you enter in our contact form. This may include your name, company name, e-mail address, postal address, other contact information, product interest, and comments.

This information is used by us and/or our agents to enhance your interaction with our web site, to deliver your purchases, and to contact you again about other services and products we offer. We never share your information with a third party who will use your information to contact you for any reason.

Postal Addresses and Telephone Numbers

If you give us your postal address, we will send you periodic mailings with information on AstroNova products or services.

If you supply us with your telephone number, you may receive telephone contact or text/SMS messages from us with information regarding orders you have placed, technical support on products that you own, or promotional offers for our products and services. By providing your phone number, you expressly authorize AstroNova, its subsidiaries, affiliates and service providers to contact you at the number provided via phone, text/SMS message, or any other method using automated dialing technology for marketing and advertising purposes. Not a condition for purchase. Message and data rates may apply. Telephone numbers shared for the purpose of receiving text/SMS messages from AstroNova will not be shared with third parties other than those mentioned above.

If you do not wish to receive promotional marketing mailings or telephone calls or text/SMS messages from AstroNova in the future, please let us know by emailing us at privacy@astronovainc.com and typing the words “Opt-Out” in the subject line. Please note that we require your contact name, company name, postal address, and telephone number in order to add you to our “Opt-Out” Do Not Contact List.

If you are an existing customer of AstroNova, please note you will continue to receive messages pertaining to your product warranty even after you “Opt-Out’ of receiving marketing mailings and telephone calls.

E-mail Addresses

We collect the e-mail addresses of those who communicate with us by e-mail and those who communicate with us by completing inquiry forms on our website which include their e-mail addresses. We use these e-mail addresses to contact existing customers and potential customers. We do not share these e-mail addresses with third parties for any purpose.

Cookies

AstroNova uses cookies or similar technologies to record log data and otherwise to make your interactions with AstroNova easy and optimally effective. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer or other device and from your computer or other devices to us, each time you visit our website. They are unique to your AstroNova account or your browser or app. Session-based cookies last only while your browser or app is open and disappear from your device when you close your browser software or app or turn off your device. Persistent cookies remain on your device after you close your browser or app or turn off your device — and last until you or your browser delete them or until they expire.

Some cookies are associated with your AstroNova account and personal information in order to remember that you are logged in. Other cookies are not tied to your AstroNova account but are unique and allow us to do site analytics and customization, among other things. If you access AstroNova through a browser, you can manage your cookie settings there, but if you disable cookies you may not be able to use AstroNova effectively, or at all.

AstroNova sets and accesses our own cookies on the Service. In addition, we use third-party vendors who set and access their own cookies to assist us with various activities (e.g., we use Google Analytics to help us monitor our website traffic). The use of these cookies by third parties is not covered by our Privacy Policy; the information generated by the cookies about your use of the Service (including your IP address) will be transmitted to and stored by Google under its own privacy policy: https://www.google.com/intl/en/analytics/privacyoverview.html. We do not have access or control over these cookies. For example, Google Analytics collects only the IP address assigned to you on the date you visit the Service, rather than your name or other personal information. We do not combine the information generated through the use of Google Analytics with your personal information. Although Google Analytics plants a persistent cookie on your web browser to identify you as a unique user the next time you visit the Service, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Service is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of the Service.]

Clickstream and Anonymous Data

We collect clickstream data and HTTP protocol elements through access logs. The information we collect gathers anonymous data unless an individual identifies themselves by voluntarily registering on our website via an inquiry form such as our “Contact Us” form.

We use anonymous data for website and system administration purposes including research and development, user analysis, and business decision-making. We use data that identifies specific individuals for the additional purpose of marketing communications in compliance with the CAN-SPAM Act of 2003. We collect the following types of anonymous information:

  • Log data: When you use AstroNova, our system automatically records information including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol (IP) address, the address of the web page you visited before arriving at AstroNova, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data.
  • Device information: In addition to log data, we may also collect information about the device on which you are accessing AstroNova, including what type of device it is, what operating system you are using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using, and its settings.
  • Geo-location information: Wi-Fi and IP addresses received from your browser or device may be used to determine approximate location.
  • Usage data: This is information about how you use the various capabilities and features of the AstroNova service. We use this information to better understand opportunities to improve the quality of the service we provide to you.
  • Information from partners or other third parties: AstroNova may receive information from partners or others to help make our own information better or more useful. For example, AstroNova’s mobile applications use Google Analytics to upload information about which features you use, but that information will never be connected to your identity, your devices, or your documents.

Access

Upon your request, we will provide you with a description of all personally identifying information that we have about you. Please contact us by email at privacy@astronovainc.com with the subject line “Privacy Policy” to request this information.

How We Use Your Information

We use your information for the following:

  • Providing the AstroNova service: We use the information you provide to authenticate you and enable you to use our cloud-based CAD, collaboration, storage, and other services.
  • Compliance and investigations: We reserve the right to use data in connection with suspected inappropriate use, fraud, violations of AstroNova’s Terms of Use, or any other activity that threatens to impede AstroNova’s and/or its users’ ability to use the AstroNova service efficiently and effectively.
  • Communicating with you: We will occasionally send you tailored communications based on the information you include in your profile or your use of the AstroNova service. You can manage the frequency and/or opt-out of receiving these communications by changing your settings on the Service and/or clicking the “Unsubscribe” link at the bottom of each email. We also will send you service and administrative emails, for which you may not opt-out.

We may also use your personal information to create anonymous information records by excluding information that makes the information personally identifiable to you.

Generally, we use anonymous information in statistical analysis to help us analyze patterns in the use of our Service. We may, through our use of cookies, keep you logged into our website, collect your click-stream data, tailor web content to you, and personalize your experience on the website. We may also use your anonymous information to improve our internal operations and notify visitors of updates to our Service.

Your Choices

  • The browser you use to access AstroNova may provide you with the ability to control cookies or other types of local data storage.
  • Your mobile device may provide you with choices around whether and how location or other data is shared with us.

Sharing and Disclosure

As noted previously, AstroNova’s culture emphasizes respect for your privacy. Consistent with that cultural value, we do not sell or rent your personal information to any third party except in the event of a change in control as described below. We limit our sharing of the information we collect and receive from you to the following circumstances:

  • Account Support: To provide you with customer support, our staff may need to share among themselves the information you previously have provided to us.
  • Legal Compliance and Public Protection: We will share your information when we believe disclosure is reasonably necessary to comply with a law, regulation, or legal request; or to protect the safety, rights, and/or property of the public or any person.
  • The integrity of AstroNova’s Service: We will share your information as appropriate to detect, prevent, and/or address fraud, security or technical issues, or otherwise to protect AstroNova and its user community.
  • Shared documents: If you are shared into a document that another AstroNova user has made public, certain of your personally identifiable information will be visible to any other user who views that document.
  • Third Parties and Agents: We may employ third party companies or individuals to help us provide the Service and they may process personal information on our behalf. For example, we may share data with a security consultant to help us get better at preventing unauthorized access or with an email vendor to send messages on our behalf. We also may share data with hosting providers, payment processors, marketing vendors, and other vendors and consultants who work on our behalf and under contractual promises of confidentiality.
  • Change in Control: AstroNova may share your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
  • App Store. When you purchase an application through our App Store, we may share certain personal information with the developer of the application. While we place certain contractual requirements on our developers, please be aware that developers may retain or use your personal information in accordance with their own privacy practices and we do not control the practices of any developer.
  • AstroNova may share your personal information with a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.
  • Authorized Resellers and Partners. We may also share your personal information with our partners for the purpose of further supporting your use of AstroNova, and for co-marketing activities. All such and partners are required by AstroNova to provide you with a means of opting out of some or all of their communications with you.
  • Aggregated and Non-Identifiable: AstroNova may share aggregated or non-personally identifiable information with our partners or others in our sole discretion, including for business or research purposes.
  • Communicating With You: We will occasionally send you tailored communications based on the information you include in your profile or your use of the AstroNova service. We also will send you service and administrative emails. You have an ability to opt-out of certain of these communications.
  • Promotional Offers from AstroNova. If you do not wish to have your email address/contact information used by AstroNova to promote its products or services, you can opt-out by emailing us at privacy@astronovainc.com and typing the words “Opt-Out” in the subject line. Please note that we require your contact name, company name, postal address, and telephone number in order to add you to our “Opt-Out” Do Not Contact List.

Service Visitors from Outside the United States: AstroNova and its servers are located in the United States and are subject to the applicable state and federal laws of the United States. If you choose to access or use the Service, you consent to the use and disclosure of information in accordance with this privacy policy and subject to such laws.

Changes to Privacy Policy

We may change this Privacy Policy from time to time. We will prominently post any changes we deem to be material, and/or otherwise ensure that you are aware of them. If you continue to use AstroNova after any changes are in effect, you will be deemed to agree to the revised policy.

Third-Party Websites

This Privacy Policy addresses only our use and disclosure of information we collect from and/or about you. If you disclose information to others or authorize us to do the same under this Privacy Policy, the use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Our Website may contain content or links to other websites that are not owned or controlled by us. We have no control over, do not review, and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our Website and go to another site. During this process, another entity may collect personal information or anonymous information from you. Our Website may also contain links to other websites controlled by us but which operates under different privacy policies. Please review the privacy policy of any new site you visit.

Security

We use industry-standard encryption technologies when transferring and receiving payment data on our web store. We also have security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from or about you.

Accountability

If you have a question or comment about AstroNova’s Privacy Policy, please contact AstroNova, Inc. Attn: Legal Department, 600 East Greenwich Ave., West Warwick, RI 02893; privacy@astronovainc.com; or 401-822-2430 (fax).

Rev. Date: October 2024